Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US. Express shipping takes 2-3 business days, and overnight shipping delivers the next business day.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the continental United States.
Do you ship internationally?
Yes, we ship worldwide using DHL and FedEx. International shipping costs are calculated at checkout and may be subject to customs duties and taxes.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our carrier's website.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for most items. Items must be unworn, unwashed, with tags attached, and in original packaging.
How do I return an item?
Contact our customer service team to receive a return authorization number. We'll provide a prepaid return label for most returns.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The time to appear in your account depends on your bank or payment method.
Can I exchange an item?
Yes, exchanges are available for different sizes or items. Contact us to arrange an exchange.
Size & Fit
How do I find my size?
Check our size guide on each product page. We recommend measuring yourself and comparing to our size charts for the best fit.
Do your sizes run true to size?
Our sizing is designed to be true to size. However, fit can vary by style. Check product descriptions and reviews for specific fit feedback.
What if my item doesn't fit?
If an item doesn't fit, you can return it within our 30-day return window for a full refund or exchange.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and PCI-compliant payment processing to protect your information.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us immediately if you need to make changes.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and redeemed on our website.
Product Care
How should I care for my clothing?
Care instructions are included with each item. Generally, we recommend washing in cold water, hanging to dry, and avoiding bleach.
Are your products sustainable?
We strive to use sustainable materials and ethical manufacturing practices. Check our sustainability page for more details.
Do you test on animals?
No, we do not test our products on animals and we only work with suppliers who share our cruelty-free values.
Account & Support
How do I create an account?
Click "Sign Up" in the top right corner and fill out the registration form. Creating an account allows you to track orders and save items to your wishlist.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password.
How can I contact customer service?
You can reach us via email at support@yourstore.com, phone at 1-800-123-4567, or through our contact form.
Still have questions?
Can't find the answer you're looking for? Our customer service team is here to help.
Contact Us