Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free returns and exchanges policy.
Return Window
- Standard Returns: 30 days from delivery
- Final Sale Items: 14 days from delivery
- Clearance Items: No returns accepted
Return Conditions
- Tags Attached: Original tags must be attached
- Unused Items: Items must be unworn and unwashed
- Original Packaging: Return in original packaging
How to Return an Item
- Contact Customer Service: Email us at returns@yourstore.com or call 1-800-123-4567
- Receive Return Authorization: We'll provide you with a return authorization number
- Package Your Items: Place items in original packaging with tags attached
- Ship the Package: Use the prepaid return label we'll provide
- Receive Refund: Processing takes 5-7 business days after we receive your return
Refund Methods
Original Payment Method
Refunds processed to the original payment method
Store Credit
Receive store credit for future purchases
Exchange
Exchange for a different size or item
Return Shipping
We provide prepaid return shipping labels for most returns. If you prefer to use your own shipping method, you will be responsible for return shipping costs unless the item was damaged or defective.
Non-Returnable Items
Items that cannot be returned:
- Items purchased on clearance or final sale
- Custom or personalized items
- Intimate apparel and swimwear (for hygiene reasons)
- Items damaged due to misuse or normal wear
- Items returned after the return window has expired
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs.
Need Help with a Return?
Our customer service team is here to assist you with any questions about returns or exchanges.